Privacy
Last updated: 24/08/2022
Lumin Studio is committed to providingquality services to you and this policy outlines our ongoing obligations to youin respect of how we manage your Personal Information.
We have adopted the Australian PrivacyPrinciples (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act).The NPPs govern the way in which we collect, use, disclose, store, secure anddispose of your Personal Information.
A copy of the Australian Privacy Principlesmay be obtained from the website of The Office of the Australian InformationCommissioner by clicking here.
What is Personal Information and why dowe collect it?
Personal Information is information or anopinion that identifies an individual. Examples of Personal Information wecollect include: names, addresses, email addresses, phone and facsimilenumbers.
This Personal Information is obtained inmany ways including correspondence, by telephone and facsimile, by email, viaour website, from your website, from media and publications, from otherpublicly available sources, from cookies and from third parties. We don’tguarantee website links or policy of authorised third parties.
We collect your Personal Information forthe primary purpose of providing our services to you, providing information toour clients and marketing. We may also use your Personal Information forsecondary purposes closely related to the primary purpose, in circumstanceswhere you would reasonably expect such use or disclosure. You may unsubscribefrom our mailing/marketing lists at any time by emailing, calling or writing tous.
When we collect Personal Information wewill, where appropriate and where possible, explain to you why we arecollecting the information and how we plan to use it.
Sensitive Information
Sensitive information is defined in thePrivacy Act to include information or opinion about such things as anindividual’s racial or ethnic origin, political opinions, membership of apolitical association, religious or philosophical beliefs, membership of a tradeunion or other professional body, criminal record or health information.
Sensitive information will be used by usonly:
• For the primary purpose for which it wasobtained
• For a secondary purpose that is directlyrelated to the primary purpose
• With your consent; or where required orauthorised by law.
Third Parties
Where reasonable and practicable to do so,we will collect your Personal Information only from you. However, in somecircumstances we may be provided with information by third parties. In such acase we will take reasonable steps to ensure that you are made aware of theinformation provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosedin a number of circumstances including the following:
• Third parties where you consent to theuse or disclosure; and
• Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in amanner that reasonably protects it from misuse and loss and from unauthorisedaccess, modification or disclosure.
When your Personal Information is no longerneeded for the purpose for which it was obtained, we will take reasonable stepsto destroy or permanently de-identify your Personal Information. However, mostof the Personal Information is or will be stored in client files which will bekept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information wehold about you and to update and/or correct it, subject to certain exceptions.If you wish to access your Personal Information, please contact us in writing.Lumin Studio will not charge any fee for your access request, but may charge anadministrative fee for providing a copy of your Personal Information.
In order to protect your PersonalInformation we may require identification from you before releasing therequested information.
Maintaining the Quality of your PersonalInformation
It is an important to us that your PersonalInformation is up to date. We will take reasonable steps to make sure that yourPersonal Information is accurate, complete and up-to-date. If you find that theinformation we have is not up to date or is inaccurate, please advise us assoon as practicable so we can update our records and ensure we can continue toprovide quality services to you.
Policy Updates
This Policy may change from time to timeand is available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints aboutour Privacy Policy please contact us at info@lumin.studio.